Seats & multi-user access

1. Purpose

This guide explains how users (seats) work in Handlet: what a seat is, how to choose the right plan and what counts as fair use. It supports our Terms of Service and Commercial Terms.

2. What is a seat?

A seat is one person with access to Handlet. Each seat is that person's own login. You need a seat for anyone who:

• logs in to Handlet
• views or manages customer messages
• drafts or sends replies
• manages quotes or follow-ups
• uses Handlet as part of their work

In short: one person using Handlet = one seat.

3. What does not count as an extra seat

Seats are based on people, not devices. One person can use Handlet on a phone, tablet and computer with one seat.

4. Typical seat patterns in trade businesses

Solo operator

Total seats: 1

Owner and office admin

Total seats: 2

Small team

Total seats: 4

Larger trade firm

The owner, operations manager, office staff and field team members who use Handlet each need a seat. The total depends on how many people log in.

5. Device sharing and login sharing

One person may use several devices. Several people may not share one login.

Allowed: one person using Handlet on a phone, tablet and laptop. That is one seat.

Not allowed: several people regularly logging in with the same account. Shared logins cause problems for security, message tracking, activity logs and accountability. Each person who uses Handlet regularly needs their own seat.

6. One business per workspace

A Handlet subscription is for one business. Seats should be used by people in that business, such as the owner and staff, the office and field team, or staff working across related services the business runs (for example window cleaning and gutter cleaning).

Reselling Handlet, sharing seats across separate companies, or an agency using one workspace for many unrelated clients is not allowed. Another business needs its own account. See our Commercial Terms for details.

7. Prices for seats

• Handlet Standard (£49 a month) includes 1 seat: the workspace owner.
• Handlet Pro (£149 a month) includes 3 seats: the workspace owner plus 2.
• On both plans, including Standard, you can invite extra users. Each extra seat costs £19 a month.

Allowances are shared across the workspace and do not grow with extra seats. Pending invitations are not charged. Charging starts when an invitation is accepted. Handlet is not registered for VAT, so no VAT is added. Full pricing and examples are in our Commercial Terms.

8. Who is responsible for user access

The workspace owner (or main administrator) is responsible for deciding who has access, giving each person their own seat, and removing access when someone leaves. You are also responsible for making sure your users follow our terms. Handlet does not manage your staff access for you.

9. Examples of fair use

• Trade business team: a window cleaning company with an owner, office admin and three technicians, each with their own login. Fair use.
• Related services: one company runs window cleaning, gutter cleaning and pressure washing, and staff across those services use Handlet. Fair use.
• Larger team: a firm with an office team, scheduling team and technicians uses Pro with paid extra seats. Fair use.

10. Examples that are not allowed

• Shared login: five technicians all using the same login.
• Reselling access: an agency uses one Handlet workspace to manage messages for several unrelated businesses.
• Platform-style use: a company builds a system that lets other businesses use Handlet through it.

11. Quick summary

A seat is one person using Handlet. If more people need to log in, you can add seats on Standard or Pro at £19 a month each. Give each person their own login.

12. Why Handlet uses seats

1. Fair pricing: you pay in line with how many people use Handlet.
2. Security and accountability: individual logins give clear message history, audit logs and user permissions.
3. Product experience: Handlet works best when each person has their own account.