Handlet Refund Policy

Applies To: All Handlet subscriptions and payments.

1. Purpose

This policy explains when refunds may be issued for payments made to Handlet. Handlet is a subscription-based software service. Access to the service begins immediately after payment, which affects how refunds are handled.

This policy ensures:

• customers understand payment terms clearly
• billing disputes are minimised
• refund handling is consistent

2. Subscription Payments

Handlet is sold as a recurring subscription service. Subscriptions may be billed:

• monthly
• annually (where available)

Subscription fees provide access to the Handlet platform for the duration of the billing period. By purchasing a subscription, customers agree that the subscription will automatically renew at the selected billing interval unless cancelled before the next billing date.

3. Refunds for Subscription Payments

Once a billing period has started, subscription payments are generally non-refundable. Customers may cancel their subscription at any time to prevent future charges, but cancellation does not refund the current billing period.

Example: If a monthly subscription renews on the 1st of the month and is cancelled on the 10th, the subscription will remain active until the end of the billing period. Refunds are not provided for unused subscription time once a billing period has begun.

4. Exceptions Where Refunds May Be Issued

Refunds may be issued in limited circumstances, including:

• duplicate payments
• billing errors
• accidental multiple subscriptions
• technical failures preventing access to the service

Refund decisions are made at the reasonable discretion of Handlet.

5. Free Trials or Pilot Access

If Handlet offers free trials, pilot programmes, or discounted early access, these will be governed by the specific terms provided during signup. Refunds are generally not provided for pilot or promotional subscriptions unless explicitly stated.

6. Cancellation of Subscriptions

Customers may cancel their subscription at any time. Cancellation prevents future billing but does not refund the current billing period. After cancellation:

• access remains available until the end of the paid period
• no further charges will be applied

7. Consumer Rights (UK)

Handlet is designed and sold for business use. Many Handlet customers buy the service for a business, trade, profession, or organisation, in which case consumer cancellation rights may not apply.

Where UK consumer protection law does apply, customers purchasing online services may normally have a 14-day cooling-off period. We will not use this policy to restrict or take away consumer rights that cannot legally be limited.

If a customer who has consumer cancellation rights asks for the service to begin during the cooling-off period, the customer may be required to give express consent to immediate supply and acknowledge the consequences for cancellation rights. Depending on whether the purchase is treated as a service, digital content, or a mixed contract, this may mean:

• the customer can still cancel but may need to pay for the service supplied up to cancellation; or
• the customer may lose the right to cancel once digital content is supplied, where the law permits this and the required consent and acknowledgement have been given.

If the checkout flow does not capture the consent or acknowledgement required by law for a particular consumer purchase, Handlet will handle the request in line with applicable consumer law rather than relying on a waiver.

8. How to Request a Refund

Customers requesting a refund should contact support with:

• account email address
• invoice reference (if available)
• explanation of the issue

Requests are reviewed on a case-by-case basis.

9. Contacting Support Before Disputes

Customers experiencing billing issues are encouraged to contact Handlet support before initiating a payment dispute with their bank. Most billing questions can be resolved quickly through customer support, including:

• accidental subscriptions
• billing questions
• cancellation assistance
• refund eligibility review

Resolving issues through support helps avoid unnecessary payment disputes and delays.

10. Payment Processing

Payments for Handlet subscriptions are processed through Stripe, a secure third-party payment provider. Refunds, when approved, are issued back to the original payment method. When a refund is approved, Handlet will typically initiate the refund within 5–10 business days. The exact time required for funds to appear in the customer's account depends on the payment provider and issuing bank.

11. Policy Updates

This refund policy may be updated periodically to reflect changes in the platform or applicable law. The most current version will always be available on the Handlet website.

12. Contact

Refund and billing questions should be sent to [email protected].