Handlet Refund Policy

Last Updated: 14 March 2026
Applies To: All Handlet subscriptions and payments.

1. Purpose

This policy explains when refunds may be issued for payments made to Handlet. Handlet is a subscription-based software service. Access to the service begins immediately after payment, which affects how refunds are handled.

This policy ensures:

• customers understand payment terms clearly
• billing disputes are minimised
• refund handling is consistent

2. Subscription Payments

Handlet is sold as a recurring subscription service. Subscriptions may be billed:

• monthly
• annually (where available)

Subscription fees provide access to the Handlet platform for the duration of the billing period. By purchasing a subscription, customers agree that the subscription will automatically renew at the selected billing interval unless cancelled before the next billing date.

3. Refunds for Subscription Payments

Once a billing period has started, subscription payments are generally non-refundable. Customers may cancel their subscription at any time to prevent future charges, but cancellation does not refund the current billing period.

Example: If a monthly subscription renews on the 1st of the month and is cancelled on the 10th, the subscription will remain active until the end of the billing period. Refunds are not provided for unused subscription time once a billing period has begun.

4. Exceptions Where Refunds May Be Issued

Refunds may be issued in limited circumstances, including:

• duplicate payments
• billing errors
• accidental multiple subscriptions
• technical failures preventing access to the service

Refund decisions are made at the reasonable discretion of Handlet.

5. Free Trials or Pilot Access

If Handlet offers free trials, pilot programmes, or discounted early access, these will be governed by the specific terms provided during signup. Refunds are generally not provided for pilot or promotional subscriptions unless explicitly stated.

6. Cancellation of Subscriptions

Customers may cancel their subscription at any time. Cancellation prevents future billing but does not refund the current billing period. After cancellation:

• access remains available until the end of the paid period
• no further charges will be applied

7. Consumer Rights (UK and EU)

Under UK and EU consumer protection law, customers purchasing digital services may normally have a 14-day cooling-off period. However, where a digital service begins immediately after purchase, the customer may be asked to acknowledge that the service will start immediately and that the right to cancel may therefore be lost.

By subscribing to Handlet and accessing the platform immediately after purchase, the customer acknowledges that:

• access to the digital service begins immediately
• they request that the service begin before the 14-day cooling-off period ends
• the right to cancel during the cooling-off period may therefore be waived once service access has started

This approach is standard for subscription-based digital services.

8. How to Request a Refund

Customers requesting a refund should contact support with:

• account email address
• invoice reference (if available)
• explanation of the issue

Requests are reviewed on a case-by-case basis.

9. Contacting Support Before Disputes

Customers experiencing billing issues are encouraged to contact Handlet support before initiating a payment dispute with their bank. Most billing questions can be resolved quickly through customer support, including:

• accidental subscriptions
• billing questions
• cancellation assistance
• refund eligibility review

Resolving issues through support helps avoid unnecessary payment disputes and delays.

10. Payment Processing

Payments for Handlet subscriptions are processed through Stripe, a secure third-party payment provider. Refunds, when approved, are issued back to the original payment method. When a refund is approved, Handlet will typically initiate the refund within 5–10 business days. The exact time required for funds to appear in the customer's account depends on the payment provider and issuing bank.

11. Policy Updates

This refund policy may be updated periodically to reflect changes in the platform or applicable law. The most current version will always be available on the Handlet website.