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AI Assistance: Handlet uses AI for intent recognition and, where enabled, drafts, summaries, quote support, social content and call assistance. AI output can be wrong and should be checked before use. Learn More

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HANDLET LIMITED · Company number 16962053 · Registered office: 27 Wright Way, Sawtry, Huntingdon, Cambridgeshire, England, PE28 5WW · [email protected]

FAQ

Questions, answered clearly.

The short version: Handlet is an assistant for admin relief, not a CRM, scheduler or autonomous office.

No. Handlet is inbox-first: it brings customer messages, quotes, reviews and follow-up suggestions into one place. If you already use a CRM, you can connect it on Standard or Pro (for example Aworka, RoundPro or Squeegee) so Handlet can work from what you already know.

Not unless you tell it to. Every draft waits for your review by default. On Standard and Pro you can ask Handlet to draft a reply for you to approve, edit or reject. Auto-send is optional and off by default; you choose what it covers and can switch it off at any time.

Email, WhatsApp, Instagram, Facebook, Telegram and review platforms are the channels Handlet is built around. Standard connects up to 2 messaging channels and Pro up to 4. What is available can vary during onboarding, depending on your setup.

Yes. Handlet can prepare a quote from the customer’s message, using your prices and business context. Nothing is sent until you approve it, so pricing decisions stay with you.

Yes, on Pro only. Handlet answers the calls you cannot take with a real conversation, not voicemail. You choose which stages it handles. It can take the details, then you quote. It can take the details and quote, then you book. Or, with a CRM that supports booking (today RoundPro or Aworka), it can take the details, quote and book. Pro includes 300 call minutes a month. Extra minutes count towards your usage cap, which you set.

Standard covers the everyday work: your full inbox, AI drafting you approve, quotes you approve, CRM connection, follow-up suggestions, reviews and complaints sent by you, widgets and website embeds, and auto-send if you choose to turn it on. Pro adds 3 users with a shared inbox, more messaging channels, phone answering with 300 call minutes a month, socials, advertising and marketing, and SEO and GEO.

Yes, on either plan. Standard includes 1 user, the owner. You can add more at £19 a month each, and they get access to your team workspace. You choose which features each user can use. Pro includes 3 users, the owner plus 2 more, and a shared inbox, so you can see who did what. Extra users on Pro are also £19 a month each.

Tradespeople and small service businesses: solo operators, owner-led teams and service companies that need less admin and faster customer replies.

Standard is £49/month with 1 user, the owner. Pro is £149/month with 3 users, the owner plus 2 more. Extra users are £19/month on either plan, and extra connected accounts are £10/month each. Prices are shown in GBP, billing is monthly and handled during sign-up, and you can cancel any time.

Onboarding is a simple step-by-step process. You connect your channels, add your services and prices, and check how Handlet sounds before anything goes out. If you get stuck, the Handlet team is happy to help at [email protected].

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Guides for buyers

  • Window cleaning
  • Shared inbox
  • CRM
  • Call answering
  • Standard or Pro