These Commercial Terms explain how your Handlet subscription works: prices, users, billing, renewals and support. They sit alongside our Terms of Service, Privacy Policy and Refund Policy. If documents conflict, the Terms of Service take priority, except that these Commercial Terms govern pricing unless a signed order form says otherwise.
1. Subscription
Handlet is a monthly subscription. It gives you access to the Handlet platform and its assistant features for each month you pay for.
2. Plans and included users
| Plan | Price | Users included |
|---|---|---|
| Handlet Standard | £49 a month | 1 user: the workspace owner |
| Handlet Pro | £149 a month | 3 users: the workspace owner plus 2 |
Both plans can invite extra users. See clause 4.
What each plan includes:
| Handlet Standard | Handlet Pro | |
|---|---|---|
| Extra users | £19 a month each | £19 a month each |
| Comms connections included | 2 | 4 |
| Extra comms connections | £10 a month each | £10 a month each |
| CRM connection | Yes | Yes |
| Auto-send | Yes | Yes |
| Phone answering (call agent) | Not included | Included, with 300 minutes a month |
A comms connection is one connected inbox or messaging account your business uses to talk to customers. Each connection above your plan's allowance costs £10 a month.
Automatic job booking works with supported CRMs, currently RoundPro and Aworka.
Phone answering is on Pro only. Pro includes 300 call minutes a month. Minutes over that are charged at the rate shown on our pricing page. You can set a cap on these extra charges.
More detail on each plan is on our pricing page. Allowances are shared across the workspace and do not grow with extra users.
3. What counts as a user
A user is one person with their own login to your workspace. Examples are the business owner, office staff who reply to customers, and staff who review messages or quotes. One person can use Handlet on several devices as one user. A login must not be shared between people. Our Seats and multi-user access guide explains this in more detail.
4. Extra users
On both Standard and Pro you can invite extra users beyond those included. Each extra user costs £19 a month. The price is the same on both plans and however many extra users you add.
Pending invitations are not charged. Charging starts when an invitation is accepted. You can remove a user at any time in your account settings. The change takes effect from your next billing date, or as shown in your billing settings.
Examples:
- Standard, £49 a month. 1 user included. A workspace with 2 users pays £49 + £19 = £68 a month.
- Pro, £149 a month. 3 users included. A workspace with 4 users pays £149 + £19 = £168 a month. A workspace with 5 users pays £149 + £38 = £187 a month.
5. VAT
Handlet is not registered for VAT, so no VAT is added. The prices shown are the total you pay. If Handlet becomes registered for VAT, we will tell you at least 30 days before VAT is added to your bill.
6. Billing and payment
Payments are processed by Stripe, our payment provider, at the start of each monthly billing period. Charges are your plan price plus any extra users, any extra comms connections and any call minutes over your allowance. Invoices are created automatically and sent to the account email.
7. Getting set up
Setting up Handlet is a simple step-by-step process inside the app. If you get stuck, our team will help. Contact [email protected]. There is no separate setup fee.
8. Renewals and cancellation
Your subscription renews each month on the same date until you cancel. You can cancel at any time before your next billing date. Cancelling stops future payments. It does not refund the month you have already paid for, except as set out in our Refund Policy.
9. Price changes
We may change our prices. If we do, we will give you at least 30 days' notice and the new price will apply from your next billing date after the notice ends. We will not change your price in the middle of a billing period.
10. Discounts and offers
We may offer discounts or offers, such as early adopter pricing. An offer applies only where we say so in writing, may be time-limited, and cannot normally be combined with another offer. If you have an agreed price, you keep it for the period we agreed.
11. One business per subscription
A subscription is for one business. Users should be the owner, employees or contractors working for that business. One business may use one workspace across several services or trading names it runs, for example window cleaning, gutter cleaning and exterior cleaning.
You may not resell or sublicense Handlet, give access to separate businesses, or share users across unrelated businesses. Agencies, franchise networks where each franchise runs independently, and groups of separate companies need a subscription for each business. We may ask for separate subscriptions if a workspace is being used by more than one independent business.
12. Support
We help customers through email support at [email protected], help articles and in-app help. We aim to answer general questions within 1 to 2 business days. Technical issues are handled in order of severity. We do not offer formal service level agreements at this stage.
13. Fair use
Handlet is built for small service and trade businesses. You agree not to misuse the user model to avoid paying for users, not to give access to unrelated businesses, and not to run Handlet as a reseller service. We may review a workspace where use looks inconsistent with normal use.
14. Changes to these terms
We may update these Commercial Terms. If a change affects your price or how you are billed, we will tell you in advance, and at least 30 days in advance for a price increase.