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Channel ingest reliability improvements

Provider message ingest, canonical conversation handling, and export monitoring are now easier to reason about.

We improved the technical foundations behind connected channel ingest.

Canonical messages

Provider events are normalized into canonical message records so the inbox has a consistent view across channels.

Conversation safeguards

Handlet now guards against risky conversation merge or split behavior when the system cannot prove the change is safe.

Export monitoring

Operational state for ingest and export fanout is easier to inspect during support investigations.

AI Assistance: Handlet currently uses AI for intent recognition and, where enabled, social post support. AI output can be wrong and should be checked before use. Learn More