Privacy at a glance

This page is a short summary of how Handlet uses personal data. It is based on our fuller Lawful basis & data categories and How we process personal data pages and our Privacy Policy.

What Handlet does with data

• Runs your inbox — We process account details, your business profile, and the messages and contacts you bring in so we can show threads, drafts, and workflows.
• Uses AI to assist you — We use AI for intent recognition and, where enabled, drafts, summaries, quote or complaint support, social content, and call assistance. Human review is the default unless you explicitly enable supported automation. We do not use customer communication data for cross-customer learning, benchmarks, partner products, or external examples without separate explicit customer authorisation.
• Keeps things working safely — We use limited technical data (for example logs, device type) for security, reliability, and support.
• Keeps its own copy of records from systems you connect — If you connect a CRM or job-management system, Handlet stores its own durable copy of records such as jobs so your history and reporting keep working if that system goes offline, is disconnected, or deletes the record. Every record shows where it came from. Once copied, it is kept under Handlet's retention rules and your deletion controls — deleting it in the other system does not delete Handlet's copy, but deleting your workspace or that customer's profile does. See .