Handlet — Acceptable Use Policy (MVP Draft)
Effective Date: 11 March 2026
Last Updated: 11 March 2026
This Acceptable Use Policy ("AUP") defines the standards of behaviour and content required when using Handlet. It applies to all users and all messaging channels (Email, WhatsApp, SMS, etc.) connected to the platform.
1. Core Principles
Handlet is a tool for legitimate trade businesses. You must use the service:
- Professionally: In a manner consistent with your trade.
- Transparently: Without deceiving your customers about the use of AI.
- Responsibly: Maintaining final oversight of all business commitments.
2. Prohibited Content
You may not use Handlet to generate, draft, or send content that is:
- Illegal: Facilitating any criminal act or violating UK laws.
- Harmful or Abusive: Harassment, threats, hate speech, or discriminatory content.
- Deceptive: Scams, phishing, or impersonating other businesses or individuals.
- High-Risk Advice: Presenting AI suggestions as professional legal, medical, financial, or safety-critical advice.
3. Prohibited Messaging Behaviour
To protect the integrity of messaging channels (and your own business reputation), you must not:
- Spam: Send bulk unsolicited messages or mass marketing campaigns.
- Cold Outreach: Use Handlet for large-scale cold messaging without prior recipient consent.
- Automated Harassment: Using automation to persistently message individuals who have asked to be left alone.
4. AI & "Auto-Send" Guardrails
4.1 AI Misuse
You must not attempt to "jailbreak" or bypass the safety filters of the Handlet AI or use the service to generate content that violates the policies of our AI providers (e.g., OpenAI, Anthropic).
4.2 Auto-Send Responsibility (Pro Tier)
If you enable the Auto-Send feature:
- Threshold Integrity: You must set confidence thresholds that are appropriate for your business risk.
- Monitoring: You must regularly audit Auto-Send logs to ensure the AI is not sending incorrect or prohibited content.
- No "Set and Forget": Auto-Send is an efficiency tool, not a replacement for business oversight. You remain legally responsible for every message sent automatically.
5. Enforcement
If we detect a violation of this AUP, we may:
- Warn: Issue a formal notice to correct behaviour.
- Throttle: Limit your messaging volume or AI usage.
- Suspension/Termination: Immediately disable your account or specific connected channels.
- Report: Notify relevant authorities if illegal activity is suspected.
6. Key Points for Sign-Up (UI Summary)
By using Handlet, you agree to:
- No Spam: I will not use Handlet for bulk unsolicited messaging.
- Human Oversight: I am responsible for all AI drafts I approve and send.
- Auto-Send Risk: If I enable Auto-Send, I accept full responsibility for all automated messages.
- Professionalism: I will not use Handlet to harass, deceive, or provide unsafe advice.
7. Contact & Reporting
To report misuse or ask questions: support@handlet.ai
This AUP forms part of the Handlet Terms of Service.