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Message Export Monitoring

Public-safe overview of how Handlet monitors channel ingest and export fanout.

Handlet records channel ingest and export state so operators can investigate sync or delivery issues without relying on provider dashboards alone.

What is tracked

  • provider account health
  • inbound ingest events
  • canonical message creation
  • export queue state
  • retry and failure reason codes

Investigation flow

  1. Confirm the connected channel is still active.
  2. Check whether new provider events are arriving.
  3. Confirm canonical messages are being created.
  4. Review export queue state and retry reasons.
  5. Escalate provider-specific failures with the related account and event IDs.

Privacy note

Operational diagnostics should avoid exposing message bodies unless they are required for a support investigation and the requester is authorized.

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