Handlet vs always-on automation
How Handlet conditional auto-send differs from always-on AI messaging products.
Handlet vs always-on automation
Some AI messaging products default to always-on automation: replies may send without a clear per-workflow off switch or audit trail.
Handlet Pro uses conditional auto-send: disabled by default, enabled only when you turn on the master switch and choose which intents to automate.
Comparison (auto-send control)
| Capability | Typical always-on automation | Handlet |
|---|---|---|
| Default | Often always-on | Off by default |
| Per-workflow control | Limited | Per-intent toggles |
| One-click full automation | Often implicit | Automate all eligible replies preset (explicit) |
| Quote auto-send | May send without guardrails | Toggle + ≥85% + pricing guardrails |
| Complaint auto-send | Varies by product | Opt-in + severity ceiling |
| Audit trail | Varies by product | Full correlationId chain |
| Training before unlock | Often none | Stage 2 per-intent validated training minimum |
What this means in practice
- You choose the scope — seven configurable intents, each with its own toggle.
- Training path — Stage 2 requires validated operator evidence per intent before auto-send can unlock when calibration enforcement is enabled.
- Full automation is explicit — the Automate all eligible replies preset is a deliberate one-click action, not an implicit default.
- Safety rules stay on — confidence floor (≥85%), pricing guardrails, complaint severity limits, and platform-vetoed intents still block sends.
- Investigators can trace decisions — eligibility evaluation and execution events share a
correlationIdfor audit review.
Positioning guardrails
Handlet is a digital office assistant, not a fully autonomous AI agent. Do not describe Handlet as replacing human judgment on complaints, pricing disputes, or legal positions.