Conversation States
Understand the states Handlet uses to show what needs attention.
Conversation states help your team see what needs attention and what has already been handled.
Common states
- Needs review: check the conversation before taking action.
- Draft ready: a suggested reply or follow-up is available for review.
- Waiting: the conversation is waiting on the customer or another dependency.
- Done or archived: no active follow-up is needed.
Why states matter
States keep work visible across the team. They also help Handlet avoid treating completed conversations as new urgent work.