How Messages Arrive
What happens when a connected channel sends a message into Handlet.
When a connected channel receives a message, Handlet imports it into the workspace and normalizes it for the inbox.
What happens next
- The provider sends message data to Handlet.
- Handlet records the message with channel metadata.
- The message is associated with a customer and conversation when possible.
- The inbox updates so your team can review it.
Attachments and metadata
Messages may include provider metadata, thread information, and attachments. Handlet uses this information to keep customer context together.