Why Messages Are Grouped
How Handlet keeps related customer messages together.
Handlet groups related messages so your team can read the whole customer context in one place.
What Handlet considers
- provider thread identifiers
- email headers and conversation metadata
- sender and recipient relationships
- existing customer and conversation records
When grouping looks wrong
If a message appears in the wrong place, review it before replying. Handlet protects conversation structure and may prevent risky manual merge or split actions when the system cannot prove they are safe.